In crises like the novel coronavirus pandemic, bandwidth may be in high demand-your ISP may have reached capacity.

If connection speeds improved after the restart, try connecting to UTMB again. If your speeds are low, contact your ISP.

Try restarting your computer then testing your connection speed.

Manufacturer's web site if you need assistance. It's generally a good idea to keep your router's firmware up to date review set-up instructions or the These updates usually improve security and can increase performance.

Periodically, Wi-Fi router manufacturers make firmware updates available.

Contact your ISP to verify your equipment is current. Standards for cable modems, for example, get updated every couple of years, and older modems get leftīehind.

It's worth noting that if you are still using the original equipment provided by your Internet Service Provider (ISP), it might be time to upgrade.

Using Citrix negates any concerns about operating system compatibility or the security of personal computers, and it may well be all you need.ForĪssistance, please contact the ITS Service Desk. Remember that the UTMB Citrix environment is essentially a way to remotely operate a standard UTMB computer. Personal computers require the installation of the Citrix Workspace application.ĭuo multi-factor authentication is required. Here's a step-by-step guide on accessing the UTMB Citrix storefront.

Programs such as Epic, Kronos, Online Training and Employee Self Service.

Microsoft Office applications with access to H and S drives.Remote Desktop to your on-campus UTMB computer.Security best practices require employees with personal devices running non-supported operating systems such as Windows XP or 7 should make every effort to access UTMB resources through the UTMB Citrix storefrontĬitrix provides an easy and secure way to access many of our online applications and resources, including: You connect regularly, and mount your UTMB drives on your home computer to use as needed.Your home computer is modern, meets UTMB standards and is protected by anti-malware software.

You are using a UTMB computer from home.You need to reach a specialized resource or application that may not be available through Citrix.You need to remotely access your UTMB computer.You don't want to map network drives to your home computer.

You need to utilize a UTMB application that your home computer might not be able to run.

Your home computer is not protected by anti-malware software.

Your home computer is older, or runs an older version of its operating system.

Duo Mobile login requests will be sent, and approval required.

You want to reach any Office 365 resource like Exchange Online, Word, Teams, SharePoint or OneDrive.

You need to access the UTMB SharePoint Portal.

You don't need to worry with Citrix or VPN if:

Citrix receiver duo phone login